{"id":3338,"date":"2025-04-19T09:49:34","date_gmt":"2025-04-19T09:49:34","guid":{"rendered":"https:\/\/www.kyk.center\/?page_id=3338"},"modified":"2025-10-06T08:16:02","modified_gmt":"2025-10-06T08:16:02","slug":"musteri-memnuniyeti","status":"publish","type":"page","link":"https:\/\/www.kyk.com.tr\/?page_id=3338","title":{"rendered":"M\u00fc\u015fteri Memnuniyeti"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ma2gv6no-b7f8e1a1c33a4d4c27383be6c1ac75c0\">\n#top .av-special-heading.av-ma2gv6no-b7f8e1a1c33a4d4c27383be6c1ac75c0{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-ma2gv6no-b7f8e1a1c33a4d4c27383be6c1ac75c0 .av-special-heading-tag .heading-char{\nfont-size:25px;\npadding-bottom:10px;\n}\n.av-special-heading.av-ma2gv6no-b7f8e1a1c33a4d4c27383be6c1ac75c0 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-ma2gv6no-b7f8e1a1c33a4d4c27383be6c1ac75c0 av-special-heading-h4 blockquote elegant-quote elegant-centered  avia-builder-el-0  el_before_av_one_fourth  avia-builder-el-first  av-icon'><h4 class='av-special-heading-tag '  itemprop=\"headline\"  ><span class='heading-char avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='thumbs-up' data-av_iconset='svg_entypo-fontello'><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"26\" height=\"32\" viewBox=\"0 0 26 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\">\n<title id='av-svg-title-1'>Thumbs-up<\/title>\n<desc id='av-svg-desc-1'>Thumbs-up<\/desc>\n<path d=\"M18.624 11.84q0.064 0.192 1.856 0.416t3.456 0.768 1.664 1.504q0 2.304-1.952 9.088t-3.424 6.784q-4.608 0-9.216-1.344t-4.608-2.816v-10.944q0-0.448 0.48-1.088t1.472-1.44 1.696-1.312 1.984-1.376 1.472-0.992q1.6-1.088 3.328-3.2t2.72-3.328 1.312-0.832q1.536 2.432 0.928 4.384t-1.888 3.808-1.28 1.92zM4.8 11.968q0.448 0 0 0.448-1.6 1.6-1.6 3.328v10.176q0 1.6 1.664 3.328 0.32 0.32-0.064 0.32-0.832 0-1.76-0.256t-1.984-1.44-1.056-3.168v-7.744q0-1.984 1.056-3.2t2.016-1.504 1.728-0.288z\"><\/path>\n<\/svg><\/span><span class=\"heading-wrap\">M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130<\/span><\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<div  class='flex_column av-4jpmsa-f3745e4a006f54c67e9dddbb23fca23d av_one_fourth  avia-builder-el-1  el_after_av_heading  el_before_av_three_fourth  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ma2gybnp-28a607af9139fe4d12381a2357007d65\">\n.avia-image-container.av-ma2gybnp-28a607af9139fe4d12381a2357007d65 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-ma2gybnp-28a607af9139fe4d12381a2357007d65 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-ma2gybnp-28a607af9139fe4d12381a2357007d65 av-styling- avia-align-center  avia-builder-el-2  el_before_av_image  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-3897 avia-img-lazy-loading-not-3897 avia_image ' src=\"https:\/\/www.kyk.com.tr\/wp-content\/uploads\/2025\/04\/gulumseyenmusteri.png\" alt='' title='gulumseyenmusteri'  height=\"85\" width=\"227\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ma2gzln2-ebb62735818d2d2571aaf1ddb9eb423f\">\n@keyframes av_boxShadowEffect_av-ma2gzln2-ebb62735818d2d2571aaf1ddb9eb423f {\n0%   { box-shadow:  0 0 0 0 #777777; opacity: 1; }\n100% { box-shadow:  0 0 5px 0 #777777; opacity: 1; }\n}\n.avia-image-container.av-ma2gzln2-ebb62735818d2d2571aaf1ddb9eb423f img.avia_image{\nbox-shadow: 0 0 5px 0 #777777;\n}\n.avia-image-container.av-ma2gzln2-ebb62735818d2d2571aaf1ddb9eb423f .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-ma2gzln2-ebb62735818d2d2571aaf1ddb9eb423f av-styling- av-img-linked avia-align-center  avia-builder-el-3  el_after_av_image  avia-builder-el-last  av-img-box-shadow av-box-shadow-not-animated'   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><a href=\"https:\/\/www.kyk.com.tr\/wp-content\/uploads\/2025\/04\/iso10002.jpg\" data-srcset=\"https:\/\/www.kyk.com.tr\/wp-content\/uploads\/2025\/04\/iso10002.jpg 620w, https:\/\/www.kyk.com.tr\/wp-content\/uploads\/2025\/04\/iso10002-600x761.jpg 600w, https:\/\/www.kyk.com.tr\/wp-content\/uploads\/2025\/04\/iso10002-237x300.jpg 237w, https:\/\/www.kyk.com.tr\/wp-content\/uploads\/2025\/04\/iso10002-556x705.jpg 556w\" data-sizes=\"(max-width: 620px) 100vw, 620px\" class='avia_image '  aria-label='iso10002'><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-3899 avia-img-lazy-loading-not-3899 avia_image shadow-not-animated' src=\"https:\/\/www.kyk.com.tr\/wp-content\/uploads\/2025\/04\/iso10002-237x300.jpg\" alt='' title='iso10002'  height=\"300\" width=\"237\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.kyk.com.tr\/wp-content\/uploads\/2025\/04\/iso10002-237x300.jpg 237w, https:\/\/www.kyk.com.tr\/wp-content\/uploads\/2025\/04\/iso10002-600x761.jpg 600w, https:\/\/www.kyk.com.tr\/wp-content\/uploads\/2025\/04\/iso10002-556x705.jpg 556w, https:\/\/www.kyk.com.tr\/wp-content\/uploads\/2025\/04\/iso10002.jpg 620w\" sizes=\"(max-width: 237px) 100vw, 237px\" \/><\/a><\/div><\/div><\/div><\/p><\/div>\n<div  class='flex_column av-2m8rx6-b3f0c2ef927dfccd3badab0845a5985c av_three_fourth  avia-builder-el-4  el_after_av_one_fourth  avia-builder-el-last  flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ma2h8d6h-5fc92b3af5537f0c8765eec563875310\">\n#top .av_textblock_section.av-ma2h8d6h-5fc92b3af5537f0c8765eec563875310 .avia_textblock{\nfont-size:14px;\ntext-align:justify;\n}\n<\/style>\n<section  class='av_textblock_section av-ma2h8d6h-5fc92b3af5537f0c8765eec563875310 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><br class=\"avia-permanent-lb\" \/><\/p>\n<h3 class=\"col-eleven\" style=\"text-align: center;\"><\/h3>\n<h4 class=\"col-eleven\" style=\"text-align: left;\"><strong><span style=\"color: #666699;\">Memnuniyetiniz bizim i\u00e7in \u00f6nemlidir. Memnuniyetsizli\u011finizi l\u00fctfen bildiriniz.<\/span><\/strong><\/h4>\n<p><strong><br \/>\nM\u00fc\u015fteri \u015eikayetleri Y\u00f6netimi<\/strong><\/p>\n<p>M\u00fc\u015fteri beklentilerini daha iyi anlamak i\u00e7in, m\u00fc\u015fteri geri bildirimleri b\u00fcy\u00fck \u00f6nem ta\u015f\u0131maktad\u0131r. Bu nedenle, t\u00fcm KYK Yap\u0131 Kimyasallar\u0131 \u00e7al\u0131\u015fanlar\u0131, m\u00fc\u015fteri geri bildirimlerinin toplanmas\u0131 ve kay\u0131t alt\u0131na al\u0131nmas\u0131 konusunda e\u015fit \u00f6l\u00e7\u00fcde sorumludurlar.<\/p>\n<p><strong>\u0130leti\u015fim<\/strong><\/p>\n<p>M\u00fc\u015fterilerimiz, a\u015fa\u011f\u0131daki kanallar arac\u0131l\u0131\u011f\u0131 ile bildirimlerini iletebilirler:<\/p>\n<ul>\n<li>\u00dccretsiz Dan\u0131\u015fma Hatt\u0131 \/ 444 4 595 ,<\/li>\n<li>Web sayfalar\u0131m\u0131zdaki M\u00fc\u015fteri memnuniyeti \u00d6neri &amp; \u015eikayet formu,<\/li>\n<li>M\u00fc\u015fteri Memnuniyet Anketi,<\/li>\n<li>KYK \u00e7al\u0131\u015fanlar\u0131 ile e-posta \u00fczerinden ve y\u00fcz y\u00fcze g\u00f6r\u00fc\u015ferek.<\/li>\n<li>KYK \u00c7al\u0131\u015fanlar\u0131na g\u00f6nderilmeyen m\u00fc\u015fteri \u015fik\u00e2yetleri ile ilgili olarak sorumluluk kabul edilmez ve de\u011ferlendirmeye al\u0131nmaz.<\/li>\n<\/ul>\n<p><strong>\u015eikayetlerin Al\u0131nmas\u0131, De\u011ferlendirilmesi, Yan\u0131t Verme ve Kapat\u0131lmas\u0131<\/strong><\/p>\n<p>M\u00fc\u015fterilerimiz taraf\u0131ndan iletilen geri bildirimler kay\u0131t alt\u0131na al\u0131n\u0131r ve \u015fikayet al\u0131nd\u0131\u011f\u0131nda Sat\u0131\u015f ve Teknik Hizmetler Ekipleri taraf\u0131ndan ilk temas sa\u011flan\u0131r.<\/p>\n<p>Acil \u00f6ncelikler;<\/p>\n<ul>\n<li>Kurumsal m\u00fc\u015fterilerden gelen \u015fik\u00e2yetler, proje i\u015fleri,<\/li>\n<li>M\u00fc\u015fterinin uygulamas\u0131n\u0131 durdurma noktas\u0131na getiren sorunlar\u0131n olu\u015fmas\u0131,<\/li>\n<li>Kurumsal itibar\u0131 zedeleyecek durumlar\u0131n ortaya \u00e7\u0131kmas\u0131,<\/li>\n<li>Sa\u011fl\u0131k ve g\u00fcvenlik durumlar\u0131n\u0131n ortaya \u00e7\u0131kmas\u0131,<\/li>\n<li>Ayn\u0131 m\u00fc\u015fteri ve ayn\u0131 konuya ili\u015fkin \u015fikayetlerin tekrar etmesi durumunda \u015fik\u00e2yet y\u00f6netiminde acil \u00f6ncelik gerektiren durumlard\u0131r.<\/li>\n<\/ul>\n<p>\u015eik\u00e2yetin incelenmesi i\u00e7in gerekli bilgiler (foto\u011fraf, \u00fcr\u00fcn numunesi, fatura, irsaliye, vb.) varsa talep edilir. Gerekirse, yerinde inceleme yap\u0131larak (uygulama \u015fekli, uygulama y\u00fczeyi, vb.) m\u00fc\u015fteri \u015fikayeti ara\u015ft\u0131r\u0131l\u0131r.<\/p>\n<p>\u015eikayetin inceleme s\u00fcreci (devam eden testler, yap\u0131lan ara\u015ft\u0131rmalar, tahmini sonu\u00e7lanma s\u00fcresi, vb.) hakk\u0131nda \u015fikayet sahibine bilgilendirme yap\u0131l\u0131r.<\/p>\n<p>\u00dcr\u00fcn testleri ve saha ziyaretleri yap\u0131l\u0131p, \u00fcr\u00fcnde veya uygulama hatalar\u0131n\u0131n olup olmad\u0131\u011f\u0131na bak\u0131larak \u015fikayetin hakl\u0131 veya haks\u0131z oldu\u011fu tespit edilir. Karar m\u00fc\u015fteriye bildirilerek, \u00e7\u00f6z\u00fcm konusunda mutab\u0131k kal\u0131nmas\u0131 sa\u011flan\u0131r.<\/p>\n<p>\u015eikayet sonucu, \u015fikayet sahibine mail ile bildirilir ve m\u00fc\u015fteriden \u015fikayetin giderilip giderilmedi\u011fi ile ilgili mail \u00fczerinden onay\u0131 al\u0131n\u0131r.<\/p>\n<p><strong>Tazmin ve \u015eartlar\u0131<\/strong><\/p>\n<p>M\u00fc\u015fteri, \u015fik\u00e2yetin durumu ile ilgili her zaman bilgi alma hakk\u0131na sahiptir. \u015eikayetin sonucunda;<\/p>\n<ul>\n<li>M\u00fc\u015fteri kusurlu ise m\u00fc\u015fteriye kusurun sebepleri ve sonu\u00e7lar\u0131 hakk\u0131nda bilgilendirme yap\u0131l\u0131r ve \u00e7\u00f6z\u00fcm \u00f6nerileri sunulur.<\/li>\n<li>KYK Yap\u0131 Kimyasallar\u0131 kusurlu ise kusurun kayna\u011f\u0131 \u00fcr\u00fcn veya hizmet belirlenerek, tazmin edilir.<\/li>\n<\/ul>\n<p><strong>Gizlilik Bildirimi<\/strong><\/p>\n<p>KYK Yap\u0131 Kimyasallar\u0131, m\u00fc\u015fterilerini tan\u0131mak, kurdu\u011fu ili\u015fkileri ve hizmet kalitesini geli\u015ftirmek amac\u0131yla olu\u015fturdu\u011fu veri taban\u0131n\u0131;<\/p>\n<ul>\n<li>Kendi s\u00fcre\u00e7lerini y\u00fcr\u00fctmek ve geli\u015ftirmek \u00fczere kullanaca\u011f\u0131n\u0131,<\/li>\n<li>M\u00fc\u015fterilerinden gelen geri bildirimleri gizli tutaca\u011f\u0131n\u0131,<\/li>\n<li>Yasal zorunluluk d\u0131\u015f\u0131nda, \u00fc\u00e7\u00fcnc\u00fc taraflarla herhangi bir payla\u015f\u0131mda bulunmayaca\u011f\u0131n\u0131,<\/li>\n<li>Yasal zorunluluk i\u00e7eren durumlarda, bilgi payla\u015f\u0131m\u0131 \u00f6ncesinde m\u00fc\u015fterilerini bilgilendirece\u011fini taahh\u00fct eder.<\/li>\n<\/ul>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-ma2hpmtr-66fde5aa150b2b41696c3d00f48203f6-wrap avia-button-left  avia-builder-el-6  el_after_av_textblock  avia-builder-el-last '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ma2hpmtr-66fde5aa150b2b41696c3d00f48203f6\">\n#top #wrap_all .avia-button.av-ma2hpmtr-66fde5aa150b2b41696c3d00f48203f6{\nfont-size:14px;\nborder-style:solid;\nborder-width:1px 1px 1px 1px;\nborder-color:#000000;\nborder-radius:7px 7px 7px 7px;\nbox-shadow:none;\ntransition:all 0.4s ease-in-out;\n}\n#top #wrap_all .avia-button.av-ma2hpmtr-66fde5aa150b2b41696c3d00f48203f6:hover{\nbackground-color:grey;\ncolor:#ffffff;\ntransition:all 0.4s ease-in-out;\n}\n#top #wrap_all.avia-button.av-ma2hpmtr-66fde5aa150b2b41696c3d00f48203f6:hover .avia_button_background{\nborder-radius:7px 7px 7px 7px;\n}\n#top #wrap_all .avia-button.av-ma2hpmtr-66fde5aa150b2b41696c3d00f48203f6:hover .avia-svg-icon svg:first-child{\nfill:#ffffff;\nstroke:#ffffff;\n}\n<\/style>\n<a href='https:\/\/www.kyk.com.tr\/?page_id=3408'  class='avia-button av-ma2hpmtr-66fde5aa150b2b41696c3d00f48203f6 av-link-btn avia-icon_select-no avia-size-x-large avia-position-left avia-color-grey avia-font-color-white'   aria-label=\"M\u00fc\u015fteri Memnuniyeti \u00d6neri &amp; \u015eikayet Formu \u0130\u00e7in T\u0131klay\u0131n\u0131z....\"><span class='avia_iconbox_title' >M\u00fc\u015fteri Memnuniyeti \u00d6neri &amp; \u015eikayet Formu \u0130\u00e7in T\u0131klay\u0131n\u0131z....<\/span><\/a><\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"wf_page_folders":[],"class_list":["post-3338","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.kyk.com.tr\/index.php?rest_route=\/wp\/v2\/pages\/3338","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kyk.com.tr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kyk.com.tr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kyk.com.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kyk.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3338"}],"version-history":[{"count":21,"href":"https:\/\/www.kyk.com.tr\/index.php?rest_route=\/wp\/v2\/pages\/3338\/revisions"}],"predecessor-version":[{"id":8494,"href":"https:\/\/www.kyk.com.tr\/index.php?rest_route=\/wp\/v2\/pages\/3338\/revisions\/8494"}],"wp:attachment":[{"href":"https:\/\/www.kyk.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3338"}],"wp:term":[{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/www.kyk.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fwf_page_folders&post=3338"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}